BRAND LOYALTY IS DEAD

BUT LIKE EVERYTHING ELSE FROM THE 80s, WE’RE BRINGING IT BACK. THE RIGHT WAY — FOR SMALL BUSINESSES.

Here’s how we’ve solved the Customer Retention problem for our clients, bringing them a (combined) additional $41M+ since our inception.

STOP LETTING YOUR CUSTOMERS SLIP AWAY

Leverage trust with your existing customer base to convert over and over.

The Situation

We’ve all been there—getting customers is one thing, keeping them is another. Sound familiar?

  • You spend all this effort acquiring new customers, but after the first sale, you never see them again. It’s frustrating to feel like you’re constantly starting over.

  • Your emails and follow-ups are being ignored. Maybe they’re not resonating, or maybe they’re landing in the wrong inbox—either way, customers are falling off the radar.

  • You’ve been offering discounts and promotions to get repeat business, but you’re worried about creating a ‘bargain hunter’ audience that only shows up for the next sale.

  • Your customer base isn’t growing as quickly as it should be. Despite your best efforts, people aren’t sticking around long enough to become loyal.

  • You’re competing against companies with huge budgets, offering flashy loyalty programs and perks that you can’t match—but you know your product or service is better.

  • You’re losing sleep over churn rates. It feels like you’re filling a bucket with a hole in the bottom—no matter how much you pour in, customers keep leaking out.

  • You can’t figure out what’s going wrong in the customer journey. People visit, maybe even purchase, but they don’t seem to see the long-term value of sticking with you.

If these issues hit close to home, you’re not alone. Many small businesses struggle with customer retention, but letting those customers slip away is a costly mistake.

The Problem

Thanks to Shopify & other online marketplaces, there are thousands of brands out there. & People love NEW—once they cross the trust threshold. Even if your product or service is great, people are naturally curious what else is out there.

Getting a new customer can be five times more expensive than keeping an existing one. Yet too many businesses pour all their energy into acquiring new customers, only to let them slip away. This constant churn means you’re always in ‘acquisition mode,’ spending more money just to stay afloat instead of growing your revenue from repeat business.

Retaining customers isn’t just about providing great service or products—it’s about knowing your customers, inside and out. Unfortunately, that’s easier said than done. With so many companies vying for their attention, keeping customers loyal takes more than the occasional discount or thank-you email. You need a consistent strategy that nurtures them throughout their journey, from first purchase to repeat purchases, without sounding pushy or desperate.

When 80% of your future profits are expected to come from just 20% of your existing customers, playing the customer acquisition game alone won’t cut it. You need those one-time buyers to become repeat buyers—and even better, lifelong advocates

The Solution

To us, customer retention isn’t just a metric.

It’s the key to unlocking sustainable, long-term growth. Our retention strategies are designed to keep your customers engaged and excited, so they keep coming back for more. We combine smart, creative email and SMS marketing with data-backed insights to ensure you’re reaching your customers when it matters most.

What makes our approach even more effective? There’s no guesswork. We dive deep into who your customers are and create buyer personas that help us better understand your audience. With this knowledge, we craft personalized experiences, making each customer feel seen and valued. This goes beyond just sending an email—we target and retarget with precision, ensuring your message lands where it needs to, at just the right time.

We nurture your customers with a mix of exclusive content, personalized offers, and reminders that make them feel valued, without overloading their inbox. We specialize in lifecycle marketing—following your customers across their journey and nudging them back if they stray, whether it’s abandoned cart recovery, re-engagement campaigns, or upselling opportunities. Our approach is both aggressive and smart, helping you stay top-of-mind without being invasive.

And here’s the best part: you don’t have to lift a finger. From crafting the perfect message to optimizing your campaigns, we handle every detail so you can focus on running your business. Whether you use Klaviyo, Constant Contact, Hubspot, or Mailchimp, we’ve got you covered.

Working with us means more money & visibility

We’ll audit your website/SEO for free to get the ball rolling!

This is for you, if you want:
 ✓ A team dedicated to your Retention Funnels (Email/SMS)
✓ Stronger customer loyalty
✓ Immediate & long-term results

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